Getting to Know Your Customer

Here are the questions you'll have answered...

• What are the best questions to ask your customer?
• How is the new API process so much better than the old way of doing things? 

Here's what you'll learn how to do...

• Fully unpack your customer’s processes by uncovering and identifying pain points.
• Tie customers to the benefits of the platform. 
• Show interest in your customer’s day-to-day issues to validate their fit.  
• Collect the ammunition that you'll need later to prove the value the platform aims to deliver. 
• Get sticky with your customers by putting their needs, wants, and desires ahead of everything else. 

In-App training video: Unpacking the Customer’s Shipping Process

Timeline:

0:00 Intro
2:00 Explanation of Carrier Integrations
3:04 Quoting, selecting carrier, and dispatching
4:46 BOL generation, and printing options
5:25 Understanding the shipping calendar
7:02 Shipment List view
8:58 Tracking your freight
13:48 Shipping documents & labels
16:06 Who needs access to the platform
19:23 Closing remarks