Lesson 5

Handling Objections and Skepticism

You'll get familiar with the common objections expressed by customers and how to present a rebuttal. It’s not always easy to effectively respond to skepticism, but after reading our Problem Solved worksheet, you’ll know exactly what to say.

 

Effectively Dealing with Doubts

 

Here are the questions you'll have answered...

  • What do I say to customers who aren't fully on board yet? 
  • How do I convince the customer that the platform will improve their daily workflow?
  • What will I say if I don't have an answer?

Here's what you'll learn how to do...

  • Use customer pain points as the ultimate tool for platform adoption.
  • Explain the many platform features in a way that resonates with the customer. 
  • Highlight problem resolutions to help customers envision better shipping outcomes.  
  • Remember your understanding on 'the Why' from lesson 1, the information you gathered from unpacking the process, and the approach you took targeting the customer.
 

Lesson #5 Resources

 

Next - Lesson 6: GET THE CUSTOMER SHIPPING AND FOLLOW UP ON INVITES

It's finally time to get the customer shipping! The onboarding checklist, along with the customer practice worksheet, will help you guide the customer through the process of sending off their first shipment. 

GO TO LESSON #6

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